How can we help you?
Browse our frequently asked questions or submit a support ticket.
Frequently Asked Questions
What is Yiqida?
Yiqida is a sports community platform that helps you find matches, join clubs, and connect with other players in your area.
How do I create an account?
Download the Yiqida app from the App Store or Google Play, then sign up using Google Login, Apple Login,or LINE account.
How do I join a match?
Browse available Games page in the app, find one that suits your schedule and skill level, and tap 'Join'. The match organizer will be notified and accept your request. 1. click on Games, 2. find a match that suits your schedule and skill level, tap 'Join', 3. all your games you are participating will be shown here.
How do I create a match?
Tap the '+' button on the home screen, fill in the match details (venue, date, time, skill level, etc.), and publish it for others to join.
How do I join or create a club?
Go to the Clubs section in the app. You can browse existing clubs and request to join, or create your own club and invite members.
Can I cancel a match I joined?
Yes. Go to the match details and tap 'Leave'. Please note that leaving a match close to its start time may affect your reputation.
How do I book a venue?
Go to the Venues section, select a venue, choose an available time slot, and submit your booking request.
How do I contact support?
You can submit a support ticket right here on this page. Click the 'Submit a Ticket' button, provide your email and describe your issue, and our team will get back to you.
How do I delete my account?
Open the Yiqida app, go to Profile → Delete Account, share a reason, and submit. Your account is deactivated immediately but can be restored by signing in within 7 days. Deletion requests are no longer handled on this website.
Where can I find the Privacy Policy and Terms of Service?
You can view our Privacy Policy and Terms of Service here, or find the links in the footer of any page.
Is Yiqida free to use?
Yes, Yiqida is free to download and use. Some venue bookings may have fees set by the venue owners.
Still need help?
If your question isn't covered above, submit a support ticket and our team will respond as soon as possible.
Submit a Ticket